Return & Refund Policy

Last Updated: 21 June 2026

This Return & Refund Policy applies to purchases made through www.goodnessofgreen.com or Goodness of Green’s official sales channels within India.

Goodness of Green (“G.O.G.”, “we”, “us”, or “our”) wants customers to have a clear and reliable purchase experience. This Policy explains when returns are accepted, how refunds are processed, and what steps customers need to follow.

Return Eligibility and Return Window

You must notify us within 30 days of delivery to request a return.

To be eligible for return, the product must be:

• unopened;
• unused;
• in original condition;
• in original packaging;
• with intact tamper-evident seal, labels, shrink-wrap, outer carton, inserts, and any included freebies or promotional items.

Opened, used, tampered, damaged, altered, or partially consumed products are not eligible for return, except where the issue is verified as transit damage, wrong item, or short shipment reported within the required timeframe.

Non-Returnable Items

The following items are not eligible for return:

• items marked as “final sale”;
• free samples, bundled freebies, or promotional giveaways;
• bulk, wholesale, or suspected reseller purchases;
• products returned after 30 days from delivery;
• products without original packaging;
• products with broken, missing, or tampered seals;
• products damaged due to misuse, improper storage, negligence, or handling after delivery.

How to Initiate a Return

To request a return, email hello@goodnessofgreen.com within 30 days of delivery.

Please include:

• Order ID;
• full name;
• phone number;
• product name(s) and quantity;
• reason for return;
• photos showing the intact seal, full bottle, outer carton, and shipping label.

Our team will review your request. If the return is eligible, we will issue a Return Authorization number and return instructions.

Please do not ship any product back without Return Authorization. Returns sent without prior approval may be delayed, refused, or returned to sender.

When shipping an approved return, pack the item securely to prevent damage in transit and write the Return Authorization number on the outside of the package.

Return Shipping and Charges

For change-of-mind or customer-initiated returns, the customer is responsible for return courier charges and risk until the parcel reaches our designated return address.

For wrong item, short shipment, or damaged-in-transit cases, the issue must be reported within 48 hours of delivery with clear photos or videos, including unboxing evidence and outer box images.

After verification, we may arrange a pickup, provide a prepaid label, offer a replacement, or issue an eligible refund according to this Policy.

Inspection and Refund Timeline

Once we receive the returned product, our team will complete a quality check within 3–5 business days.

If the return is approved after inspection, the eligible refund will be processed to the original payment method within 5–10 business days. Bank, card, UPI, wallet, or payment provider timelines may vary.

The following charges are non-refundable unless the return is due to our error:

• original shipping fees;
• Cash on Delivery fees;
• payment gateway charges;
• handling or convenience charges, where applicable.

If the returned product fails quality check due to being opened, used, tampered, damaged, missing original packaging, or otherwise ineligible, we will notify you.

In such cases, you may request reshipment of the item at your cost within 7 days of notification. If no response is received within that period, the item may be safely disposed of according to our internal process.

Exchanges

We do not offer direct exchanges.

If your product is eligible for return, please complete the return process and place a new order separately.

Damaged, Wrong, or Missing Items

Please inspect your order immediately upon delivery.

If you receive a damaged item, wrong item, missing item, or short shipment, email hello@goodnessofgreen.com within 48 hours of delivery.

Please include:

• Order ID;
• full name and phone number;
• description of the issue;
• clear photos or videos of the package, shipping label, outer carton, product, and unboxing condition.

After verification, we may provide a replacement, arrange pickup, issue a refund, or provide another appropriate resolution according to this Policy and applicable law.

Claims submitted after 48 hours may not be eligible for replacement or refund unless required by applicable law.

Bundles, Kits, and Promotional Offers

For returns involving bundles, kits, combo packs, or promotional offers, all items included in the offer must be returned together, unopened, unused, and in original condition.

This includes any freebies, samples, gifts, or promotional items included with the order.

If a promotional discount depended on purchasing or keeping multiple items, the refund amount may be adjusted to reflect the value of items retained by the customer.

Order Cancellations

You may request cancellation before dispatch by contacting hello@goodnessofgreen.com.

Once an order has been processed or dispatched, cancellation may not be possible. In that case, please follow the return process after delivery, if the product is eligible for return.

If a prepaid order is cancelled before dispatch and cancellation is approved, the eligible refund will be processed to the original payment method.

Suspected Abuse, Resale, or Policy Misuse

We reserve the right to limit, refuse, or reject returns, refunds, cancellations, or future services in cases of:

• excessive or unusual return activity;
• suspected fraud or abuse;
• product tampering;
• false claims;
• misuse of promotional offers;
• unauthorized resale or suspected reseller activity;
• violation of our Terms & Conditions.

Refund Method

Prepaid orders will be refunded to the original payment method used at checkout, such as UPI, card, net banking, wallet, or other available payment method.

Cash on Delivery orders, where applicable, may be refunded through bank transfer, UPI, or another approved method after quality check and verification. We may request necessary details securely to process the refund.

Refunds cannot be issued to a different person, account, or payment method unless required by law or approved by us for a valid reason.

Customer Responsibility for Safe Return

For approved returns, please:

• use sturdy outer packaging;
• include all original contents;
• keep the product sealed and protected;
• keep proof of return dispatch and tracking details until the refund is completed.

Returns that are lost or damaged during return transit without our prepaid label or pickup arrangement are the responsibility of the sender.

Statutory Rights

Nothing in this Policy limits any rights available to customers under applicable Indian law, including the Consumer Protection Act, 2019.

Where such rights apply and cannot be excluded, this Policy will be interpreted in a manner consistent with applicable law.

Privacy and Verification

We process return and refund requests using the minimum personal information necessary, such as Order ID, contact details, payment details, photos, and return-related records.

This information may be used for return processing, quality checks, fraud prevention, accounting, compliance, customer support, and dispute resolution.

We may verify identity, order records, and purchase details before issuing Return Authorization, replacement, or refund.

Personal information is handled according to our Privacy Policy.

Contact and Return Address

For return, refund, cancellation, or order-related support, please contact:

Goodness of Green / G.O.G.
Citric Pharma Pvt. Ltd.
Email Support: hello@goodnessofgreen.com
Email Returns: hello@goodnessofgreen.com
Phone: +91 63549 91358

Return Warehouse Address

Attn: G.O.G. Returns – RA ######
Citric Pharma Pvt. Ltd.
248/2 Sahajanand Chowk, Anand, Gujarat 388130, India

Please include the Return Authorization number on the outside of the return package.

Grievance Officer: hello@goodnessofgreen.com | +91 63549 91358

Quick Summary

This summary is provided for convenience only and is not a substitute for the full Return & Refund Policy.

• Notify us within 30 days of delivery to request a return.
• Only unopened, unused products in original packaging are eligible for return.
• Return Authorization is required before sending any product back.
• Approved refunds are processed after quality check.
• Shipping fees, COD fees, and payment gateway charges are non-refundable unless the return is due to our error.
• Damaged, wrong, or missing items must be reported within 48 hours of delivery with photos or videos.