Shipping policy

Shipping, Risk, and Title

  • Dispatch timelines shown at checkout are estimates. Delays may occur due to courier capacity, strikes, weather, or force majeure.
  • Risk of loss passes to you upon delivery at the address you provide. Title passes upon full payment and dispatch.

 Return & Refund Policy

We want you to be satisfied. Please read this carefully—it applies to all purchases made on/through our Services.

1 Return Window & Condition

  • You must notify us within 30 (thirty) days of delivery to initiate a return.
  • Only unopened, unused bottles in their original condition and packaging (including seals, labels, freebies, and outer cartons) are eligible.
  • Opened, used, tampered, or damaged items (not due to transit damage reported on delivery) are not eligible.

2 Non-returnable Items

  • Items marked “final sale”, freebies, samples, and promotional items;
  • Bulk/wholesale orders;
  • Items damaged due to misuse, improper storage, or negligence;
  • Returns raised beyond 30 days from delivery.

3 How to Initiate

  • Email hello@goodnessofgreen.com with Order ID, product name(s), quantity, and reason; attach clear photos (unopened seal, outer box).
  • Our team will review and, if eligible, issue Return Authorization (RA) and instructions. Do not ship items without an return approval.

4 Return Shipping

  • For change-of-mind returns, you bear return courier costs and liability until delivered to our designated address.
  • For wrong item/shortage/damaged-in-transit cases reported within 48 hours of delivery (with unboxing photos/videos and outer box photos), we will arrange/cover return pickup or offer a prepaid label.

5 Inspection & Refunds

  • After receipt and quality check (3–5 business days), approved refunds are issued to the original payment method within 5–10 business days (bank/card timelines may vary).
  • Shipping fees, COD fees, and payment gateway charges are non-refundable unless the return is due to our error.
  • If any item fails QC (opened/used/tampered), we will notify you. You may request reshipment to you at your cost within 7 days; unclaimed items may be disposed.

6 Exchanges

  • Direct exchanges are not offered. Return as above and place a new order.

7 Wrong/Defective Items

  • Report within 48 hours of delivery with photos/videos. If verified, we’ll replace or refund (at our discretion) per the above process.

This policy does not limit any statutory rights under the Consumer Protection Act, 2019.