Shipping Policy

Last Updated: 21 June 2026

This Shipping Policy explains how Goodness of Green processes, ships, and delivers orders placed through www.goodnessofgreen.com.

Shipping Locations

We currently ship across serviceable pin codes within India. Availability of delivery may vary based on courier coverage, location, local restrictions, weather, holidays, or other circumstances beyond our control.

If your pin code is not serviceable at checkout, you may contact us at hello@goodnessofgreen.com for support.

Order Processing Time

Orders are usually processed within 1–2 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

Once your order is dispatched, you will receive tracking details by email, SMS, WhatsApp, or another available communication method.

Estimated Delivery Time

Most orders are delivered within 3–7 business days after dispatch, depending on the delivery location and courier availability.

Remote locations, restricted areas, or locations with limited courier service may take longer, usually 7–10 business days after dispatch.

Delivery timelines are estimates and not guaranteed. Delays may occur due to courier capacity, weather, strikes, local restrictions, incorrect address details, natural events, or other situations outside our reasonable control.

Shipping Charges

Prepaid orders are eligible for free shipping unless otherwise stated on the website or at checkout.

Cash on Delivery, shipping, handling, or convenience charges, if applicable, will be clearly displayed at checkout before payment or order confirmation.

Any offer, coupon, or shipping promotion may be changed, paused, or withdrawn according to the offer terms shown on the website.

Order Tracking

After dispatch, tracking information will be shared using the contact details provided at checkout.

Tracking updates are provided by courier partners and may take 24–48 hours to reflect after dispatch.

For tracking support, contact hello@goodnessofgreen.com with your order ID.

Customer Responsibility for Address and Contact Details

Please provide a complete and accurate shipping address, pin code, phone number, and email address at checkout.

Goodness of Green is not responsible for delays, failed delivery, or return-to-origin cases caused by incorrect, incomplete, or unreachable delivery information provided by the customer.

If you notice an address error, contact us immediately at hello@goodnessofgreen.com. We will try to help, but address changes may not be possible once the order is processed or dispatched.

Delivery Attempts and Failed Delivery

Courier partners may attempt delivery according to their standard process. If delivery fails because the customer is unavailable, refuses delivery, provides incorrect details, or does not respond to courier communication, the package may be returned to us.

If an order is returned to us due to failed delivery or incorrect customer details, we may contact you to arrange reshipment. Additional shipping charges may apply.

For prepaid orders returned due to failed delivery, eligible refunds will be processed after the shipment is received back and inspected, subject to deduction of applicable shipping, return-to-origin, payment gateway, or handling charges where permitted.

Damaged, Wrong, or Short-Shipped Orders

Please inspect your package at delivery.

If you receive a damaged package, wrong item, missing item, or short shipment, contact us within 48 hours of delivery at hello@goodnessofgreen.com.

Please include:

• Order ID
• Full name and phone number
• Clear photos or videos of the package, shipping label, outer box, product, and unboxing condition
• Description of the issue

After verification, we may arrange replacement, refund, pickup, or another appropriate resolution according to our Return & Refund Policy.

Risk and Title

Risk of loss passes to the customer once the order is delivered to the address provided at checkout.

Title to the products passes after full payment and dispatch, subject to applicable law and our order terms.

Delays Beyond Our Control

We are not responsible for delays caused by courier issues, local restrictions, strikes, natural disasters, weather events, festivals, peak sale periods, government actions, payment delays, or other events beyond our reasonable control.

We will make reasonable efforts to support customers and coordinate with courier partners where possible.

Contact for Shipping Support

For shipping-related questions, tracking support, delivery issues, or address concerns, please contact:

Goodness of Green
Citric Pharma Pvt. Ltd.
Email: hello@goodnessofgreen.com
Phone: +91 63549 91358
Address: 248/2 Sahajanand Chowk, Anand, Gujarat 388130, India